Shipping policy
At Western Sydney TCG, many of our products are collectible trading cards, graded slabs, and sealed products, and their condition and value can change once they leave our hands. For that reason, all sales are final.
No Returns or Exchanges
We do not accept returns or offer exchanges for change of mind. This includes, but is not limited to:
- Changing your mind about a purchase
- Ordering the wrong item
- Unhappiness with pulls or contents of sealed products (booster packs, booster boxes, bundles, and collections)
- Changes in market value after purchase
Please review product titles, descriptions, grades, and photos carefully before placing your order. If you have any questions about an item, contact us before you purchase.
Faulty, Damaged, or Incorrect Items
This policy does not affect your rights under the Australian Consumer Law. If an item you receive is faulty, damaged in transit, or significantly different from its description, you may be entitled to a repair, replacement, or refund.
If this happens, please:
- Contact us within 48 hours of delivery at Westernsydneytcg@gmail.com
- Include your order number
- Attach clear photos of the item and the packaging it arrived in
Please keep the item and all original packaging until we have reviewed your claim. We will assess each case and let you know the next steps.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. Orders can only be cancelled before they are dispatched. Once an order has shipped, it cannot be cancelled.
Contact Us
For any questions about this policy, please get in touch:
Western Sydney TCG
55 Water Street, Auburn NSW 2144, Australia
Email: Westernsydneytcg@gmail.com